Brian Chinn

Brian Chinn has a diverse work experience in IT support roles. Starting with their most recent role at Quatrro Business Support Services as a Senior Helpdesk Support Engineer, they provided day-to-day support for client desktops, laptops, printers, networks, and servers. Prior to this, Brian worked at Slipstream IT as a Desktop Support Engineer, where they supported around 200 end-users in a Windows 10 / Office 365 environment.

Before that, Brian worked as a Field Tech Senior Analyst at Sequoia Hospital through NTT Data Services, providing support to over a thousand internal hospital employees in a Windows 10 / Google Workspace environment. Brian also supported the transition from Office 2013 to Google Workspace.

Additionally, Brian has experience as an IT Systems Administrator at Albourne Partners, where they were responsible for maintaining IT servers, computers, and peripherals. Brian successfully upgraded the office from Windows 7 to Windows 10.

Before that, they worked as a Help Desk Analyst at Baker & McKenzie, supporting approximately 13,000 internal employees worldwide in a Windows 7 / Office 2010 environment. Brian was able to reduce user callback rates through accurate assessment of technical issues and implementing appropriate solutions.

Prior to that, Brian worked as a Help Desk Specialist at InterCall, providing support to thousands of North American end-users attending online virtual events. Brian also supported internal employees using the platform in a Windows 7 / Office 2010 environment.

Furthermore, Brian has experience as a Helpdesk Support at PrO Unlimited, supporting hundreds of North American end-users in a Windows XP to Windows 7 / Office 2003-2010 environment.

Earlier in their career, Brian worked as a Desktop Support Specialist at Genentech, supporting approximately 80,000 employees with software, hardware, and peripheral issues.

Finally, Brian started their career as a Help Desk Analyst at Heller Ehrman, providing phone and email support to internal employees across the USA, England, and Asia in a Windows XP environment using Office 2003. Brian utilized Active Directory for password resets, account unlocks, and user management tasks.

Throughout their work experience, Brian has demonstrated strong technical skills, problem-solving abilities, and the ability to handle a large volume of support tickets.

Brian Chinn earned their Bachelor of Arts (B.A.) degree in Radio and Television Broadcasting Technology/Technician from San Francisco State University, which they attended from 1992 to 1995.

In addition to their degree, Brian has obtained several certifications. In 2022, they completed the following certifications on LinkedIn: IT and Cybersecurity Risk Management Essential Training, Windows 11 for IT Pros First Look: Supporting Users, Mindfulness: A Critical Skill for Project Managers, Windows 11 Essential Training, Be the Manager People Won't Leave, Building Your Team, Creating a Meeting Agenda, Leadership: Practical Skills, Managing Technical Professionals, Supporting a Grieving Employee: A Manager's Guide, and Time Management Tips: Scheduling. In 2022, they also completed certifications in Cybersecurity Foundations, Cybersecurity with Cloud Computing, Learning Cryptography and Network Security, Securing the IoT: Introduction, Tech on the Go: Ethics in Cybersecurity, Artificial Intelligence for Cybersecurity, Creating a Cybersecurity Awareness Program, Essential Lessons for First-Time Managers, and Learning Cyber Incident Response and Digital Forensics.