Medical Receptionist

Project Recovery is seeking a medical receptionist to join a highly collaborative patient-centric company focused on providing comprehensive, high-quality care through a diverse set of medical services.

About Project Recovery

Project Recovery views addiction through the lens of chronic disease.  We offer person-centered, evidence-based, comprehensive substance use disorder and mental health care to all South Dakota residents. We support at-risk individuals through addiction treatment services, individual and group counseling, and advocacy. We see our patients as individuals deserving respect, compassion, and high-quality care.  

We provide affordable, accessible care through telemedicine and in-person services. Our multidisciplinary team includes medical professionals, patient navigators, social workers, addiction counselors, and administrative staff.

Join us in making a difference.

Job Description

The Medical Receptionist is responsible for ensuring that customers receive courteous and prompt service. A suitable candidate will welcome visitors and patients by greeting them, in person or by telephone. Perform administrative duties using specific knowledge of medical terminology and according to practices, hospital, or pharmacy procedures. Schedule and register patients for visits, verify insurance, check out patients and collect co-pays. This position requires a lot of teamwork and provides a great opportunity to join a growing and successful company.

The Medical Receptionist's responsibilities include, but are not limited to:

 Responsibilities:

• Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.
• May schedule patient appointments and enter required information in the computer system in an accurate and timely manner.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
• Posts payments in the computer system and generates the appropriate patient receipts.
• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Process patient billing statements, insurance claims, and invoices accurately and in a timely manner.
• Verify insurance coverage, eligibility, and benefits for patients.
• Follow up on unpaid claims, resolve billing discrepancies, and address patient inquiries regarding billing issues.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Oversee and administer the entire lifecycle of grant forms, including preparation, submission, tracking, and reporting to ensure compliance with funding requirements and organizational standards.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Required Qualifications:

• High school diploma or equivalent; associate’s degree or certification in healthcare administration is preferred.
• Must have 2-3 years of Medical Receptionist experience (required)
• Preferred leadership experience in a medical or BH setting
• Proficiency in electronic medical records (EMR) systems and medical billing software
• Excellent organizational skills and the ability to multitask in a fast-paced environment
• Excellent customer service skills
• Working knowledge of billing practices, CPT codes, and ICD10s
• Clear speaking and telephone voice
• Positive attitude and energetic personality
• Comfortable in computerized environment
• Ability to effectively communicate across all levels of the organization