Raghunathan Nerur

Raghu is a sought-after RCM industry veteran, with a keen eye for process vulnerability and technology adoption. Over his 35-year career, Raghu has created, mentored and managed world-class delivery teams, that consistently stand out for customer service, productivity and quality. Raghu’s forte has been managing complex and large engagements across locations. As a SAP professional, he has overseen the implementation for a billion-dollar enterprise, during which his expertise in the finer nuances of process management were honed.

At Quintessence, Raghu guides the operations and business-enabling functions and oversees service delivery, quality and actualizing client SLAs. Providing healthcare process engineering and consulting expertise for process efficiency, Raghu is the spark for many of Quintessence’s billing and coding automation endeavours. He is an ardent proponent of technology as a means to enhance RCM outcomes. He has demonstrated reduced ramp-up times and increased productivity, thereby reducing costs.

Raghu manages teams that have set new benchmarks in RCM productivity and cost control. This has transformed the organisation into a seamless adjunct of the customer’s own organisation, and enhanced customer value.

Raghu is a B. Tech from IIT Madras and PGDBM from IIM Calcutta. As an active social worker, Raghu teaches underprivileged children in Government schools.