Shailaja Sundaresh

Shailaja is a medical coding veteran with over 15 years of experience in medical coding.

At Quintessence as the Assistant General Manager, Shailaja heads the Coding Quality Assurance division. She is responsible for planning and executing various types of audits across all clients and specialties through her highly qualified team of auditors. An expert in Radiology and Interventional Radiology coding, she never hesitates to share her knowledge when it comes to discussing specialty specifics with their clients.

She is an expert in analyzing different documentation formats and her attention to detail enables her to identify and share documentation deficiencies with their clients in a timely manner. She works closely with her team to identify the root cause for coding errors and acts as a liaison between the Coding Operations, Audit and Training Teams, by sharing the analysis along with the performance benchmarks and scores of the coders and trainees, to ensure everybody is on the same page when it comes to guidelines and quality.

She is also well experienced in coding for Emergency Department, Evaluation and Management, Anaesthesia, Surgical Pathology, and Coding Denials. She also supports the technology team by creating coding rules in Codessence to minimize errors.

Shailaja received her MSc from Mangalore University and a CPC holder from AAPC. She feels lucky to have a caring and motivating family, compassionate friends, and wise mentors at Quintessence. She enjoys being surrounded by soothing music and dwelling in books in her leisure time