Vijaya Kumar Subburaj

Over his 20-year career in the US healthcare industry, Vijay has managed operations and support services at various levels. His achievements include supporting the migration of over 30 billing clients, equivalent to approximately more than 1000 FTEs.

At Quintessence, Vijay has spearheaded several transition management initiatives onsite, for KT, SLA-setting, process improvement and technology deployment. Actively building of excellence at various levels and multiple delivery locations is his forte. He believes that, if technology is harnessed to perform the mundane everyday tasks of people, then their energy and focus can be freed towards seamlessly integrating support functions like quality, training and MIS to consistently improve scalability and operational performance. He has harnessed the power of RPA using UI-Path to bring seamless synergy in process excellence.

Rising ground up from an AR follow-up agent, Vijay went on to lead a delivery location of 800 billing and coding staff. He has extensive experience in handling large teams dealing with multiple scopes on varying operational and pricing models and process audits. This apart, Vijay has been responsible for quality assurance, business enablement, training and MIS functions at Quintessence.

Vijay is a B. Sc. In Mathematics from Madras University and a Master of Computer Applications from Bharathidasan University. He is trained on EPIC systems from the US and is an expert on data analytics, and on diverse billing software.

Weekends find Vijay actively involved in social work. He is an avid movie buff and a keen basketball player.