TD

Tyler Drbal

Customer Success Manager II at Quorum

Tyler Drbal has a diverse range of work experience. Tyler'smost recent position was as a Customer Success Manager II at Quorum, a software company for public affairs professionals. Prior to that, Tyler worked as an Enterprise Customer Success Manager at Zencity, where they managed a portfolio of high-paying partner cities and provided strategic support and software training. Tyler also implemented surveys to gather actionable data for city and county executives. Before their time at Zencity, Tyler worked as a Customer Success Manager at Quorum, where they provided stakeholder engagement, legislative tracking, and grassroots advocacy support. Tyler also has experience in client success and support roles, having worked at Building Engines, Inc., where they managed portfolios, provided support and troubleshooting, and presented to clients. Additionally, Tyler has worked as a Content Maven at ezCater, creating customer-facing catering menus, managing accounts, and answering questions. Tyler gained earlier experience as an intern at Montgomery Township Clerk's Office, where they organized township ordinances, created digital catalogs, and established digital archives. Finally, Tyler has worked as an employee at Terhune Orchards, engaging customers, operating a produce store, overseeing pick-your-own-fruit activities, and assisting in bottling wine.

Tyler Drbal attended Dickinson College from 2011 to 2015, where they obtained a Bachelor of Arts (B.A.) degree in American Studies. In addition to their college education, Tyler also obtained several certifications in 2023 from Quorum. These certifications include Federal Legislative Tracking, Lobbying & Government Relations, Local Dialogue Tracking, Quorum Fundamentals, Stakeholder Engagement, and State Legislative Tracking.

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Timeline

  • Customer Success Manager II

    December, 2022 - present

  • Customer Success Manager

    July, 2019

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