Michael Armstrong

Michael Armstrong is an experienced professional in customer operations and financial management, currently serving as the Director of Customer Operations at R1 RCM since May 2017. In this role, Michael ensures hospital financial KPIs are met while building relationships with c-suite executives and delivering performance updates. Prior positions include Operations Manager and Senior Operations Lead, where responsibilities encompassed staffing model development, project management for cross-functional teams, and financial metric analysis. Earlier experience includes a Team Lead role at Mercer, managing client relationships and ensuring timely deliverables, as well as various internships in finance and marketing. Michael earned a Master of Business Administration with a focus in Finance from the University of Wisconsin-Milwaukee.