Eric Schafer

Eric Schafer is a highly experienced professional with a diverse background in warranty and repair, IT, and customer service, currently serving as the Warranty & Repair / IT / Customer Service lead at Rab since December 2020. With significant expertise in project management and IT infrastructure, Eric successfully managed a robust warranty program, addressing over 4,500 repair cases and streamlining operations through an advanced tracking system. Previously, Eric held various roles in fitness and corporate event management at First Ascent Climbing & Fitness, overseeing multiple locations and significantly increasing membership numbers. Eric's earlier experience includes operations and data analysis roles at River North CrossFit, guiding clients at International Mountain Guides, and forensic technology work at Deloitte and Ernst & Young, showcasing a strong analytical skill set and leadership abilities across various industries. Eric earned a Bachelor of Business Administration in Management Information Systems from the University of Notre Dame.