Dion M.

Dion M. serves as the Global Process Lead at Rabobank, focusing on IT Service Management Processes that enhance operational resilience, regulatory compliance, and service quality within a global framework. Previous roles include Senior IT Service Manager at Tata Steel Nederland, where leadership was provided to a team in Cybersecurity and Risk Management, and extensive experience as a training instructor in ITIL, Scrum, and ISO methodologies at The Knowledge Academy. Dion M. has also consulted for government and military organizations, exemplified by positions at Centric and Five Rivers Services, LLC. With a military background as Operations Director for IT Services in the United States Air Force, Dion M. has demonstrated a strong commitment to leadership and service excellence throughout a career spanning over two decades, supported by degrees in Applied Arts & Sciences and Management.