Kristoffer Karkov

Kristoffer Karkov has a diverse work history with experience in customer success, technical support management, and hospitality.

Kristoffer currently holds the position of Customer Success Engagement Lead at Rackbeat, a role they have been in since March 2023. Prior to this, they worked as a Customer Success Manager at the same company from February 2022 to March 2023.

From 2019 to 2022, Kristoffer worked at Webhelp, starting as a Technical Support Advisor before becoming a Quality Coach for a short period. Kristoffer then transitioned to a Team Manager role overseeing three different lines of business: Phone Tier 1, CPU Tier 1, and CPU Tier 2 (Senior Technical Department). In this role, they were responsible for onboarding and coaching employees, managing team performance, ensuring quality control, and analyzing key metrics to optimize team performance. Kristoffer also played a significant role in planning and managing team-building events.

Earlier in their career, Kristoffer worked as a Head Waiter at Cafe Bjerget from August 2012 to February 2022 and completed a student internship at Warpigs Brewpub from April 2017 to August 2017.

Kristoffer Karkov pursued their education from 2013 to 2018 at Professionshøjskolen Absalon. During this period, they completed their degree in Profession Bachelor in Leisure Management with a specialization in Tourism and Travel Services Management.