Marek Generowicz

Marek Generowicz is an accomplished professional currently serving as the Contact Center Technology & Process Manager at Radisson Hotel Group since December 2023, while also leading Generowicz Consulting S.R.L. With extensive experience in customer care and support roles, Marek previously worked at IGT Solutions from August 2019 to December 2023, where responsibilities included Customer Care & Reservations Support, QA Analysis, and User Acceptance Testing. Prior experience includes positions at Genpact from October 2015 to September 2019, including L2 Support and Senior Process Associate, as well as a brief tenure as a Technical Support Engineer for Oracle Service Cloud in 2019. Marek holds a degree from James Cook University, earned between 2011 and 2014.