Karol Masaya Gonzalez

Karol Masaya Gonzalez is a skilled workforce management analyst with a background in data analysis and team performance enhancement. Currently employed at Radius Global Solutions LLC since March 2023, Karol focuses on real-time scheduling. Previously, Karol served as a workforce management analyst at Center Source Group from April 2022 to June 2023, where responsibilities included interviewing staff and analyzing financial data to optimize operations. Karol also held a supervisory position at Radius Global Solutions LLC from August 2019 to March 2022, overseeing agents in live proctoring for ProctorU. Karol's early career includes roles as an agent providing technical support at Sitel Group and as a sales agent at Alorica. Karol holds a degree in Science with an emphasis on informatics from Bilingue Saint John, where studies were completed from March 2002 to December 2014.