Ian James Pagulayan

Ian James Pagulayan has extensive experience in customer support and enablement, currently serving in this capacity at Zipline.io since March 2019 and at RateIt since June 2014. At RateIt, Ian contributes to the development of an innovative app that allows users to efficiently rate experiences and discover new locations. Additional roles have included Customer Enablement, onboarding, product quality assurance, market research and analytics, lead generation management, and content curation, showcasing a well-rounded skill set in customer engagement and support.