James Sugrue

James Sugrue is the Vice President of Customer Success and Communication at READY Robotics. James has held this position for 3 years and 4 months, and prior to that, they were the Director of Customer Success. James has also worked as a Senior Technical Support Engineer, Technical Support Engineer, Cloud Engineer, and Director of Communications.

James has 8 years and 1 month of experience with Time Warner Cable, where they started as an Advanced Technical Support and eventually became a Tier 3 Technical Support Specialist. In this role, they were responsible for providing quality technical support to installation and service personnel who were having problems using the company’s products. James also took escalations for RF Data and Video issues, analyzed daily service calls for trending issues, and investigated chronic issues in areas with multiple trouble tickets.

After Time Warner Cable, James worked as a Cloud Engineer for Veeam Software for 3 years and 3 months before taking on the role of Director of Communications with ROCSPOT - Rochester Solar Power Organizational Team. In this role, they were responsible for monitoring hybrid fiber-coaxial network health, troubleshooting network issues, and dispatching technicians for repair. James also utilized the Remedy Ticketing System for event tracking and worked with a team to efficiently resolve network issues.

James Sugrue has extensive experience in customer success, technical support, cloud engineering, and communications. James is a valuable asset to any team and is dedicated to their work.

James Sugrue has an Industrial Design degree from Rochester Institute of Technology, a Communication and Media Studies degree from Monroe Community College, and various certification in robot programming, machine tending, and network and computer support.