Yen Ru Chen

Yen Ru Chen has a diverse work experience spanning various industries and roles. Yen Ru is currently working at Recorded Future as a Senior Customer Success Manager- APJ, where they started in June 2023. Prior to this, they worked as a Customer Success Manager- APJ at the same company from September 2021 to June 2023.

Before joining Recorded Future, Yen Ru Chen was a Client Success Manager at Verizon Business from November 2019 to August 2021. Yen Ru also had a role in Ahrefs as a Customer Support & Success team member from April 2019 to November 2019.

Yen Ru Chen gained experience in the service industry as a Service Manager at SHL from April 2016 to September 2018. Yen Ru also worked at KOP Hospitality as an Assistant Manager, Operations from July 2014 to December 2015.

In the hospitality sector, Yen Ru Chen held positions at Four Seasons Hotels and Resorts. Yen Ru worked as a Guest Relations Executive at Regent Singapore from June 2013 to April 2014 and as a Communications Supervisor at the same location from February 2013 to June 2013.

To start their career, Yen Ru Chen had professional attachments at Walt Disney World in 2009. Yen Ru worked as a Front Desk Professional Attachment and a Lobby Concierge Professional Attachment from April 2009 to October 2009.

Yen Ru Chen's education history begins with the completion of a Diploma in Hospitality and Resort Management from the School of Business, Nanyang Polytechnic, which was obtained between 2007 and 2010. Following this, Yen Ru Chen pursued a Bachelor's degree in Hotel Administration and Hospitality and Tourism at the University of Nevada-Las Vegas from 2010 to 2012.

In addition to their formal education, Yen Ru Chen has also obtained various certifications. These include the CompTIA Security+ ce Certification from CompTIA in April 2023, the Recorded Future Certified Analyst certification from Recorded Future in November 2021, and the Recorded Future Certified User certification from Recorded Future in September 2021. Yen Ru Chen also obtained the IT Information Library Foundations Certification (ITIL) from AXELOS Global Best Practice in December 2020.

Other certifications obtained by Yen Ru Chen include Communication Foundations, Digital Body Language, Sales: Customer Success, and Working with Difficult People, all from LinkedIn in various months of 2020. Yen Ru Chen also holds a Personality and Ability Assessment certification from SHL, obtained in April 2016. Additionally, Yen Ru Chen has completed certifications in Provide Safety and Security For Guests and Interact with Guests, both from the Singapore Workforce Development Agency, in October 2013 and June 2013 respectively.