Martin I.

Martin I. has a diverse work experience spanning multiple industries and roles. Martin started their career as a Certified Novell Instructor at EDUCOM, where they taught server operating systems and hardware installation and maintenance. Martin then joined Novell as a Technical Support Engineer, providing backline support and training for frontline engineers. Martin also served as a Senior Software Engineer in Novell's QA team, where they developed test scripts, software packaging, and automation scripts for the ZENworks product line.

Martin continued their career at Blue Coat Systems as a Technical Support Engineer, offering expert support for BlueCoat Reporter to enterprise customers. Martin also collaborated with the engineering team to deliver training and provide input on bug escalation and supportability concepts. Martin later joined Venafi as a Technical Lead, serving as the interface between enterprise customers, product management, and engineering to ensure customers' needs were prioritized and implemented.

Martin's experience led him to EMC, where they worked as a Senior Technical Support Engineer 3, troubleshooting complex customer issues on Smarts SNMP management product and suggesting resolutions in customer environments. At Fireye Inc., they served as a Senior Staff Technical Support Engineer, handling customer calls, particularly for IR/Consulting toolchain technical support issues.

Martin then joined Symantec as a Sr. Principal Technical Education Consultant, designing and producing training materials on Symantec's on-prem and cloud security products. Martin also acted as a technical subject expert and educated end-users, sales engineers, consultants, and operations teams. Martin later transitioned to Broadcom Inc. as a Senior Information Technology Specialist, where they designed and produced training materials on Symantec's security products and acted as a technical subject expert.

Martin's most recent role is with RedSeal, Inc. as a Senior Technical Support Engineer, providing technical support for their Linux-based (Classic) and cloud-based (Stratus) cybersecurity products. Their responsibilities include collecting and collating data from switches and routers to show data movement on a map, overlaying host and endpoint information, and identifying vulnerabilities.

In addition to their tech-centric roles, Martin has also worked as a Ski Instructor at Deer Valley Resort, showcasing their versatility and passion for outdoor activities. Overall, Martin I. has a strong background in technical support, training, and customer success in the cybersecurity and IT industry.

Martin I began their education journey at St. George Technical College, where they obtained an Associate's degree in Electrical and Electronics Engineering from 1990 to 1995. Martin further pursued their studies at the same institution and earned an Associate's degree in Electrical Engineering Technologies/Technicians from 1990 to 1995.

Later, in 1988 to 1994, Martin I attended St. George Technical College once again and obtained an AS DIP in Electronic Engineering. After a break in their education, they achieved a Bachelor's degree in Computer Information Science with a focus on Communications, which was certified by the US Government, from 2000 to 2006.

In 2013, Martin I further expanded their knowledge by undertaking a program in the Usui System of Natural Healing, where they received a Certificate of Attunement as a Reiki Master.