Sean Benedict

Sean Benedict has a diverse work experience that spans over several years. Sean started their career at Apple in 2008, where they worked as an Operations Lead/Mentor for six years. During their time at Apple, they supported the leadership team, provided advanced customer service, and maintained inventory accuracy.

In 2014, Sean transitioned to the real estate industry and worked as a Licensed Real Estate Salesperson at Sommerlyn Associates Real Estate and later at LG Fairmont.

Sean joined MakeSpace in 2016 and held various roles within the customer experience department. Sean started as a Senior Customer Experience Specialist and then moved up to become a Customer Experience Supervisor. In these positions, they oversaw customer support operations and contributed to improving customer appointment-preparedness and support team efficiency.

In 2019, Sean became the CX Operations Manager at MakeSpace, and they led the procurement and implementation of Zendesk Suite. Sean also designed and maintained an automated transactional SMS communication strategy.

From 2021 to 2022, Sean served as the Senior Manager of CX Strategy & Product Operations at MakeSpace. In this role, they designed and implemented a data tracking framework, built reporting tools, and developed headcount forecasting models.

Sean's most recent work experience is as a Customer Implementation Manager at Regal.io, starting in 2022.

Sean Benedict has a Bachelor of Arts (B.A.) degree in History and Political Science from Rutgers University. The exact duration of their education is not specified.