Dana Bochan (Hoosigian)

Dana Bochan (Hoosigian) has a diverse work experience spanning various industries and roles. Dana is currently the Director of Customer Care at the South Central Connecticut Regional Water Authority, where they lead the customer experience strategy and oversees customer service operations. Dana is also working on a $14M CIS replacement project after completing an RFP. Prior to this role, Dana served as the Director of Business Transformation at the same company.

Before joining the South Central Connecticut Regional Water Authority, Dana worked at Northeast Utilities, where they held multiple positions. Dana was a Performance Management Consultant, responsible for developing performance goals and objectives for various departments within the organization. Dana also served as a Program Manager in the Customer Experience Business Services Group and as a Team Leader in Customer Relations & Process Improvement, overseeing quality assurance and benchmarking initiatives, reporting and analysis for customer service KPIs, and regulatory compliance filings.

Dana also has experience in the racing industry, owning and driving a dragster as part of the family race team at Bochan Racing. Dana has been involved in drag racing since 2009, with their husband taking over driving duties in 2021.

Prior to their roles at Northeast Utilities, Dana worked as a Product Manager at Pirelli, focusing on light truck products. Dana also worked as an Account Executive at Temporary Labor Corporation and as a Marketing Partner at McDonald's Corporation.

Overall, Dana Bochan (Hoosigian) has a vast array of experience ranging from customer service and performance management to racing and marketing.

Dana Bochan (Hoosigian) obtained a Bachelor of Science degree in Marketing from the University of Connecticut, a four-year education from 1990 to 1993. In addition to their bachelor's degree, Dana has also earned certifications in Prosci Change Management and Six Sigma Black Belt. Dana became a Prosci Certified Change Practitioner in February 2019 through Prosci, and earned their Six Sigma Black Belt through Central CT State University's Institute of Technology & Business Development in May 2012.