Suzi Fredericks

Suzi Fredericks is currently a Product Manager for Core Services at Relay Network. Prior to that, they worked as a Client Engagement Manager at Optymyze from January 2015 to November 2015. There, they lead an award-winning agile implementation of a sales operations management system for a US-based pharmaceutical company. Suzi also engaged client sales organizations at all levels from C-suite to sales representatives in order to establish trust and credibility, gather program feedback and continuously improve services and products for all users. Furthermore, they established a new client service offering of non-cash reward fulfillment.

Before working at Optymyze, Suzi was with Synygy from September 2004 to December 2014 as a Professional Services Operations Manager. During that time, they cut new employee time to productivity in half by designing and implementing employee on-boarding and manager training programs. Suzi also lead the design and roll-out of leadership development and lunch and learn programs across three global offices. Additionally, Suzi transformed the annual review process resulting in 30% reduction in administrative overhead and 80% increase in compliance. Lastly, they increased the volume of peer to peer feedback by 40% by transforming the feedback process and coaching employees.

Suzi Fredericks has a Bachelor's Degree in Computer Science and a Bachelor's Degree in Business Administration and Management from Washington and Lee University.