Patient Access Specialist/intake Coordinator (bilingual)

Our Intake team performs intake procedures including (but not limited to) identifying & evaluating patients referred for services, assisting with the authorization & caseload building process, and communicating with occupational, physical, and speech therapists regarding their Home Health clients.

Duties & Responsibilities:

• Serve as the primary point of contact for patient families regarding staffing schedules.
• Maintain compliance with federal and state regulations as they pertain to the agency.
• Work closely with office staff to promote positive and effective communication to ensure appropriate client care.
• Set and model quality customer service standards.
• Proactively follow up with families while managing and maintaining staffing schedules.
• Assume responsibility in coordinating care for assigned patients, working to support a goal-directed care plan from admission to discharge.
• Assist with answering incoming telephone calls from caregivers and clients.
• Collaborate with the Client Service Manager to maintain client relations and address service failures.
• Demonstrate the ability to prioritize multiple tasks to meet deadlines.
• Interact in a collaborative manner with other departments and teams.
• Identify and solve problems, using initiative and good judgment to reach quality decisions.
• Adhere to and demonstrate thorough knowledge of company policies and procedures.
• Maintain an excellent rapport with patients and staff, effectively promoting harmonious interpersonal relationships.
• Help gather caseload information to assist with the orientation process for new therapists.