Client Relationship Manager

Embark on an Adventure in Online Reputation Management with Reputation Rhino!

But before you charge Full Speed ahead, take a moment to read this entire post to find out HOW to apply.

We're scouting for a Client Relationship Manager, a true champion in client satisfaction and relationship mastery. Are you the one who can turn client experiences into success stories? If you're all about ensuring client delight, nurturing long-term relationships, and driving Client retention, then you're the hero we need. You're the kind of person who not only meets expectations but soars above them, armed with empathy, understanding, and a relentless drive to solve problems creatively and effectively.

ABOUT YOU

You're an independent trailblazer, ready to charge with the Rhinos — no hand-holding needed. Empathy isn't just a word for you; it's your secret weapon in understanding and connecting with clients on a deeper level. Challenges? They're just opportunities in disguise for you. You thrive in dynamic environments, turning potential chaos into orchestrated harmony.

Your work ethic is unparalleled — you're meticulous, no detail too minor, no task beneath you. Excellence is your baseline, and you're constantly seeking ways to go above and beyond. You find joy in helping others, and this passion is what drives you each day.

When it comes to communication, you're a maestro. You have a unique talent for simplifying complex situations, making sense of chaos, and guiding clients through with ease and confidence.

Does this resonate with you? Then, keep reading!

ABOUT US

Reputation Rhino is a titan in the Online Reputation Management industry, and we live by the F.I.T.P.C. code – Fun, Integrity, Teamwork, Positivity, and Client Service.

We’re a close-knit squad of A-players who work hard, play hard, and aren’t afraid to take the initiative. We’re passionate about our team, our clients, and making a real impact. At Reputation Rhino, you’re encouraged to make decisions (and mistakes!). When things go right, expect high fives all around, and when they don’t, we’ll be right there with you to help.

Our clientele includes some of the world’s biggest brands, Hollywood celebrities, politicians, and high-profile executives and entrepreneurs. Featured in Bloomberg Businessweek, Time, Forbes, Newsweek, Fox Business, and more, our extraordinary team of legal, marketing, technology, and PR experts use award-winning strategies to help our clients look their best online.

ROLES AND RESPONSIBILITIES

Our Client Relationship Manager will play a pivotal role in maintaining and elevating the client experience at Reputation Rhino. Your journey with us will encompass a diverse range of responsibilities, each critical to our mission of ensuring client satisfaction and fostering enduring relationships. Here's a glimpse into what your role might entail:

• Ensuring Client Satisfaction with Products or Services: The emphasis on strong communication skills, understanding client needs, and a problem-solving attitude in the qualifications directly supports the primary focus of ensuring client satisfaction.

• Aiding in Client Retention and Fostering Long-Term Relationships: The requirement for experience in client relationship management, coupled with a results-oriented focus and a strategic mindset, aligns with the goal of fostering long-term relationships and customer retention.

• Overseeing Client Accounts and Projects: The qualifications call for experience in leadership and project management, essential for effectively overseeing client accounts and projects.

• Communicating with Clients: The job description highlights exceptional communication skills and a client-first approach, crucial for understanding and addressing clients' needs, expectations, and feedback.

• Coordinating with Internal Teams: The ability to collaborate effectively with others, as mentioned in the qualifications, is key for coordinating with internal teams to ensure project deliverables align with client expectations.

• Identifying Upsell or Cross-Sell Opportunities: A strategic and analytical mindset enables the CSM to identify potential upsell or cross-sell opportunities, providing added value to clients.

• Managing Client Concerns: The focus on a positive problem-solving attitude and proven experience in conflict resolution indicates the candidate’s capacity to manage customer concerns and ensure timely resolutions.

• Leadership and Team Collaboration: Leadership experience and adaptability are important in this role, involving guiding a team and responding to the dynamic nature of client projects and needs.

• Performance Tracking: Monitor and report on client account performance, using data to drive better service and relationship strategies.

• Innovative Problem-Solving: Address and solve client concerns creatively, ensuring that every challenge is an opportunity for growth and improvement.

This role is your chance to make a significant impact in the world of Online Reputation Management, contributing to a team that cherishes your insights and expertise. If you're set to take on this challenge...

Continue reading to see if you're the perfect fit for our dynamic team. We expect our team members to be accountable, respectful, proactive, inquisitive, and deeply committed to excellence. If you embody these values, and are ready to make your mark in ORM as a dedicated, innovative, and team-oriented Customer Success Manager, dive into the requirements we've outlined for you.

****Mandatory Requirements:

• MUST HAVE 2+ years of professional experience in an Online Reputation Management (ORM), Search Engine Optimization (SEO), Public Relations (PR) firm, or a Digital Agency firm focused on project management, relationship management, or account management.
• U.S.-based with a willingness to operate in EST time zone.
• This is a remote position, so a quiet, comfortable workspace with the proper equipment including computer, headset, webcam and stable internet connection is essential.

Please note that if you do not meet all the mandatory requirements listed above, we kindly ask you not to apply.

Qualifications:

• A positive attitude towards problem-solving, with a knack for maintaining optimism and meeting deadlines.
• Exceptional strategic thinking abilities, with a focus on developing and maintaining long-term client relationships.
• Stellar communication skills, capable of articulating ideas and strategies clearly and empathetically.
• Results-oriented, with a proven track record of achieving measurable improvements in client satisfaction and retention.
• Analytical mindset, comfortable with data-driven decision-making and able to interpret client feedback and performance metrics.
• Demonstrated creativity in problem-solving, with an ability to think outside the box to improve client experiences.
• Proven adaptability in a dynamic work environment, with an ability to embrace and lead through change.
• Deep understanding of client needs and challenges, with a client-first approach in all decisions and actions.
• Keen attention to detail, ensuring high standards are maintained in all client interactions and deliverables.
• Upholds the highest standards of professional and ethical conduct, ensuring strict client confidentiality.
• Familiarity with project management software (e.g., Slack, Wrike) or the ability to quickly learn and adapt to new tools.
• Ability to work independently while being an effective and collaborative team player.

Preferred Qualifications:

Bachelor’s degree in a related field. Previous experience working remotely in a client-facing role. Experience in online reputation management, SEO or public relations

At Reputation Rhino, we’re looking for a Customer Success Manager who not only meets these qualifications but brings their own unique skills and perspectives to our team. If that sounds like you, here is what we can do for you!!!!

We value our employees as much as our clients. Here’s what you can look forward to when you join our crash:

Purposeful Impact: Every role within our organization is meaningful and contributes directly to our mission and vision. Your work won’t just be a job; it will make a real difference.

Flexibility and Freedom: This is a fully remote role offering you the freedom to work from anywhere. We appreciate the work-life balance and respect your schedule, whether you’re studying, parenting, or just living life to the fullest.

Competitive Compensation: We offer a competitive pay structure with ample opportunities for growth and advancement. Your hard work and contributions will always be recognized and rewarded.

Culture and Camaraderie: Join our fun and inclusive environment where you can be your authentic self. Our team culture encourages personal and professional development, all while making room for some well-deserved fun.

Work-Life Balance: Your life outside of work matters. Our flexible scheduling policy ensures that you have time for what’s important to you outside of work.

Full Benefits: Enjoy comprehensive benefits, including optional Health, Dental, and Vision Insurance, and generous Paid Time Off.

Awesome Team: Be part of a dynamic team that champions our F.I.T.P.C credo – Fun, Integrity, Teamwork, Positivity, and Customer Service. We push you to reach your full potential while fostering a supportive and enjoyable work environment.

Are you ready to be part of an extraordinary tribe that values your contribution and encourages your growth? Apply to join the Reputation Rhino team today!

Joining Our Crash: Your Next Steps

Are you ready to charge ahead with us? Here’s what you need to do:

Step 1: visit joinourcrash.com to apply

Reminder: Please refrain from making phone calls. We appreciate your understanding and cooperation.

At Reputation Rhino, we champion diversity and inclusivity. We are an Equal Employment Opportunity Company and do not discriminate based on age, race, religion, gender, sexual orientation, disability, or veteran status. We celebrate the unique perspectives and experiences each team member brings to our crash.