Clarissa DeCarlo currently serves as the Senior Manager of Customer Success in the Healthcare sector at Reputation, a position held since April 2021. Prior to this role, Clarissa gained extensive experience in healthcare and marketing at Yuma Regional Medical Center, where responsibilities included serving as the Digital Marketing Manager and later as a Community Outreach Specialist. Clarissa's earlier career included roles such as Event and Promotions Specialist at OmniUpdate and Sales & Catering Manager at Hilton Garden Inn. Clarissa holds a Master of Business Administration from the University of South Dakota Beacom School of Business and a Bachelor's degree in Hospitality Management from the University of Central Florida.
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Reputation
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Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Their platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. They refer to this process as Reputation Experience Management.