Dedy Anry

Dedy Anry has over 8 years of work experience in the technical customer support, client experience, pre-sales and project, quality assurance, and associate business consultant fields. In 2022, they began working as a Technical Customer Support for respond.io. From 2018 to present, they have been working as a Client Experience - L2 - Technical Support Team Lead for Stampede Solution - VOLARE®. Dedy's role includes establishing and nurturing rapport with clients, providing advanced consultation to clients for new and existing products, and providing direct technical support to customers. From 2014 to 2018, they worked as a Pre-Sales & Project Senior Executive and Pre-Sales & Project Executive for Powercomp Software Sdn. Bhd. Dedy's roles included requirement gathering with the user, performing internal testing on applications, leading projects, and executing project plans. From 2013 to 2014, they worked as a Quality Assurance for Sage. Dedy's role included composing the functional and enhancement specification document, documenting and developing test scripts & user guides of the system, and performing testing on Sage UBS & Sage 50. From 2012 to 2013, they worked as an Associate Business Consultant for Hitachi eBworx. Dedy's role included assisting in workshops and presentations to various levels of the bank clients, assisting in documenting user requirement, developing test scripts, user guides, and training materials, and assisting in functional testing to ensure system conformance to requirement.

Dedy Anry completed a Master of Business Administration (MBA) at Universiti Utara Malaysia from 2016 to 2017, with a field of study in Business Administration. Prior to that, they completed a Bachelor of Science (B.Sc.) at Coventry University from 2009 to 2011, with a field of study in Business Information Technology.