Ebb Anthony Dicdican

Ebb Anthony Dicdican is an experienced professional in customer experience management with a strong background in operations and performance improvement. Currently serving as Site VOC Manager at The Results Companies since October 2015, Ebb Anthony Dicdican drives key initiatives focusing on KPI management, cost reduction, and customer experience through data analysis and Six Sigma methodologies. Previously held roles include Operations Manager at ePerformax, where significant cost savings were achieved, and Operations Manager at TeleTech, where oversight of multiple customer service programs was provided. Early career experience includes leadership positions at eTelecare Global Solutions, leading to substantial improvements in team performance and operational metrics. Ebb Anthony Dicdican holds a Bachelor of Science in Management Accounting from the University of San Carlos.