Paul O'Grady

Paul O'Grady has work experience in various roles and companies. Paul'smost recent position is as the Head of Customer Service at Retail Apparel Group, starting in 2022. Prior to that, they worked at Tyro Payments as the Manager of Customer Success from 2021 to 2022.

Before Tyro Payments, Paul worked at TAL Australia where they held multiple roles. Paul started as the Senior Manager of Customer Retention from 2016 to 2018. Then they became the National Manager of Premium Experience from 2018 to 2020. This role focused on creating and strengthening commercial operating capability and premium relationships with high-net-worth advisers.

In 2010, Paul worked at CommInsure as the Genesys Platform Manager, overseeing the build and transition of a contact center. Paul also held the position of Manager (Retention) and Retention Project and Workforce Manager during their time at CommInsure.

Paul's earlier experiences include working as the Business Development Manager at Fat Prophets from 2009 to 2010 and as a Team Leader at St.George Bank from 2005 to 2009, where they managed inbound and outbound teams and drove sales performance.

Overall, Paul O'Grady has a diverse background in customer service, retention, and management roles across various industries.

Paul O'Grady pursued their education in a chronological manner. From 2000 to 2004, they attended Kaplan Professional and obtained a Diploma of Financial Planning in the field of Financial Planning and Services. In 2005, they enrolled at St George Bank Empower and completed a Diploma of Business (Frontline Management) in Business Administration, Management, and Operations, which they finished in 2007. Then, in 2009, they returned to Kaplan Professional and received a Diploma of Financial Services (Financial Planning) in Financial Planning and Services. Paul O'Grady also obtained various additional certifications, including Smartsheet Essential Training, Change Management Foundations, MySQL Installation and Configuration, Lean Six Sigma Black Belt In Finance, Tableau 10 Essential Training, Measuring Business Performance, Querying Microsoft SQL Server 2012, Senior First Aid, Green Belt (Six Sigma), and Advanced Project Management from different institutions and platforms throughout the years.