Mark MacCabe

Mark MacCabe has a diverse work experience with a focus on customer success, sales, and project management. Mark is currently the Director of Customer Success at ReTech Labs, Inc. since October 2022. Prior to that, they worked as a Course Instructor at the University of Arkansas starting in February 2022. In 2022, they also held the position of Director of Customer Success at Focal Systems from June to September.

In 2021, Mark worked as a Pre-Sales Program Manager at Kindred from September 2021 to June 2022. In 2020, they held two roles at Vecna Robotics, starting as an Industry Sales Manager from January to September, and then transitioning to a Customer Account Manager role from October to December.

From May to October 2020, they worked at Walmart as an Automation Process Engineer/Product Manager, focusing on robotic process automation projects. Prior to that, Mark had an extensive tenure at Bossa Nova Robotics. Mark served as a Senior Sales Engineer from April 2019 to February 2020, an Account Director from September 2017 to March 2019, and a Customer Program Manager from September 2016 to August 2017. During their time at Bossa Nova, they played a key role in expanding the company's footprint and managing strategic accounts.

Before joining Bossa Nova, Mark co-founded Phase Bit Software LLC in 2012, where they served as a Co-Founder, Project Manager, and Front End Developer until December 2019. Mark also worked at Walmart earlier in their career, holding various positions from 2005 to 2016. Notably, at Walmart, they led robotics initiatives, presented recommendations to high-level executives, and managed international projects.

Mark began their career at DocuTech in 2005 as a Quality Assurance professional. Overall, their work experience showcases their expertise in customer success, sales, project management, and technical roles across various industries such as robotics, retail, and software development.

Mark MacCabe earned a Bachelor of Science (BS) degree in Information Systems with a minor in Computer Science from Brigham Young University - Idaho, where they studied from 1998 to 2005. Prior to attending university, Mark attended The American School in Japan from 1996 to 1998. In 2021, they also completed a program called Startup Exchange SPOC- Entrepreneurial Negotiations at MIT xPRO.