Mario Herk

Mario Herk has a diverse work experience spanning over several years. Mario started their career in 2008 as a Customer Service Representative at Distributel, where they worked until 2011. Following this, they joined LCBO as a Clerk from 2011 to 2014. In 2014, they worked as a Customer Service Representative at PlayStation.

In 2015, Mario joined Anthem Sports & Entertainment Inc. as a Closed Captioner and worked there until 2017. Mario then joined MLSE (Maple Leaf Sports & Entertainment Partnership) in 2016 as a Media Asset Management professional, where they worked until the end of 2017.

In 2018, Mario worked at Mackenzie Investments as a Client Relations Representative until 2019. Mario then joined Moka Financial Technologies as a Customer Support Team Lead & Chatbot Manager, where they facilitated a team of 8 Customer Support Agents, trained and mentored new employees, handled escalations, and implemented procedures.

From 2022 to 2023, they worked at Heyday by Hootsuite and Amilia as a Customer Success Manager, and in 2023, they started working at Retention.com as a Client Success Manager & Onboarding Specialist.

Throughout their career, Mario Herk has gained extensive experience in customer service, client relations, and team management, demonstrating a strong commitment to customer satisfaction and success.

Mario Herk attended Champlain College Saint-Lambert from 2004 to 2007, where they earned a DEC in Business, Management, Marketing, and Related Support Services. Mario later attended the College of Sports Media from 2011 to 2013, where they obtained a degree in Radio and Television Broadcasting. The information provided does not give any details on the specific field of study during their time at the College of Sports Media.