Professional Services Manager (remote, United Kingdom)

About Us:

Healthcare is innovating and you can be a part of it. Getting data from one provider to another, or from a provider to a health insurance company, is harder than it should be. Our mission is to change this – to accelerate innovation by easing the data access burden. Imagine developing solutions that accelerate digital transformation. This is what we do at Rhapsody. By providing data exchange and data quality solutions that enable information - such as patient visit details, lab results, and billing balances– to move seamlessly from one system to another. Whether building an application or using one, every piece of the health ecosystem needs Rhapsody as a foundation. 

Most people will not ever see our products (that's how infrastructure works) and services during a medical visit. Our solutions run behind the scenes, and you can think of them as the central nervous system helping to move data to accelerate innovation and improve outcomes. If using your knowledge to help solve this important problem sounds rewarding, apply today at rhapsody.health

Summary:

As a Professional Services Manager at Rhapsody, this role leads our professional services team in EMEA, ensuring the delivery of high-quality services that meet our clients' needs and align with our company's strategic goals. You will oversee project management, improve service delivery processes, and cultivate strong client and partner relationships. The Manager, Professional Services position is also an individual contributor role, and they must balance their own project workload with leadership responsibilities.

Essential Functions:

• Manage and oversee the professional services team in the region, ensuring a high level of performance and client satisfaction.

• Coordinate resources in the region for customer engagements and internal activities.

• Oversee your regions capacity and demand to ensure profitable utilization.

• Manage individual team performance by conducting regular 1:1, performance reviews and ongoing feedback.

• Develop and implement service delivery processes that enhance efficiency and quality of work.

• Coordinate and manage client projects from pre-sales to completion, ensuring they are delivered on time, within scope, and within budget.

• Build and maintain strong relationships with clients, understanding their needs and ensuring their success with our services.

• Collaborate with sales and marketing teams to align services with market needs and drive business growth by understanding the customer requirements and developing detailed quotes, proposals and statements of work.

• Provide expert guidance and leadership to our customers on deploying our solutions and services.

• Accurately complete the end of month financial process for the regions.

• Foster a culture of collaboration both within your team and across the organization.

Key Competencies

In addition to the Key Competencies that are required of a senior individual contributor (i.e., Analysis/Problem Solving, Initiative/Independence, Customer Orientation, Attention to Detail, and Communication), the following traits are key:

• Team Work: Actively participates in team activities. Encourages cooperation. Aware of the needs of others and responds flexibly. Shares information and supports other team members. Can get things done through collaboration and delegation of others and can set realistic objectives. Seeks opportunities to develop others. Prioritizes team goals over individual goals.

• Results/Quality Orientation: Sets high but achievable standards for self and others. Seeks opportunities to improve process and outcomes. Constantly reviews performance to identify areas to develop.

• Leadership/People Management: Able to organize and motivate people to get things accomplished in a manner such that everyone feels a sense or order and direction. Able to understand the needs, interests, strengths, and weaknesses of others, and to utilize this information for contributing to the growth and development of others.

• Performance Management: Able to take responsibility for one’s own or one’s direct report’s performance by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.

Preferred Education and Experience:

Degree in an Engineering, IT or Computer Science related discipline, or a combination of relevant technical and management experience of 4+ years

Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.

Rhapsody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.