Client Success Manager, Japan

Rhombus Power is seeking a Client Success Manager (Japan) to manage the delivery of complex enterprise AI software deployments for our client in the Japanese Defense industry. You will support our client as they subscribe to one of our products (Ambient AI) that provides anticipatory warnings of emerging threats using open-source data.

Candidates are expected to bring a strong track record of driving tangible business value and outcomes for defense customers. We’re seeking candidates who bring executive insights, intimate knowledge of defense issues, and are able to consistently deliver results. 

In this role, you will fully own multiple responsibilities including the following: working with Japan-based team members, and closely coordinating with US-based developers, data scientists, subject matter experts, intel analysts, as well as executive leadership, to execute on AI platform deployments at speed and scale. We'll be relying on you to field technical questions that our client will have in regards to our product, and design and conduct training sessions that will be supported by our team members from the US data. Hence, the candidate will need to have native fluency in Japanese, as well as excellent written and spoken command of English. 

Some background in data and analytics would be a plus, to help understand and answer our customers’ complex and unique intelligence questions and problems.

This is a uniquely entrepreneurial position that requires technical aptitude and a combination of skills: strategy consulting, facilitation, stakeholder management, project management, process optimization, analytics, and AI methods - a person who loves fixing problems and always brings their best to work. Candidates with military background are urged to apply. 

The position is available immediately, and will be a hybrid model with 3-5 days of on-site work. 

Location

Tokyo, Japan

Travel Requirements  

You will be expected to travel internationally approximately 5-10 percent of the time. 

Language Requirements 

1. You must be able to write and speak Japanese fluently; native proficiency is required. 
2. You must be able to write and speak English fluently. Candidates that have a track record of working in English-speaking business settings are highly desired. 

Responsibilities 

• Collaborate with customers to craft compelling use cases that drive business value, translate use cases into requirements and specifications, validate the tractability and define the data requirements for AI use cases.
• Translate customer requests from Japanese to English, and our responses from English to Japanese.
• Develop high quality and polished internal and external deliverables and other documentation to enable customer success, building a trusted advisor relationship.
• Provides monthly status reports and clearly communicates program successes and issues to reflect performance as compared to the program's baseline and performance standards.
• Represent our program and the client in interactions with stakeholders; be comfortable with briefings, demos, etc. 
• Anticipate stakeholder needs, remove obstacles, and accelerate the path to customer success, track and address risks before they become issues, solve delivery challenges, addressing resource contention, scoping issues and managing expectations. 

Qualifications

• A Master’s degree in a technology field (Science, Mathematics, Engineering), International Affairs, and/or MBA is desired. We will consider candidates with Bachelor’s degrees as well.
• Minimum of 5 years delivery management experience with enterprise solutions, or similarly relevant work experience. 
• Data-driven, analytically oriented, with a commitment to process improvement. 
• Ability to successfully communicate and work with senior-level stakeholders.
• Excellent presentation, written, communication with keen attention to detail, and interpersonal skills.
• Candidates with backgrounds in geopolitics and/or military experience are encouraged to apply!