Bernard Baffoe

Bernard Baffoe has a diverse work experience spanning different roles and industries. Bernard began their career at Newmarket Consulting as a Marketing Coordinator, where they designed and oversaw various aspects of the digital marketing department. Bernard then joined Apple as an iOS Representative Tier 1, providing software and operations support to a global customer base.

Bernard progressed to become an iOS Senior Representative, specializing in Watch OS and MacOS. In this role, they prioritized requirements, optimized self-help channels, and investigated and resolved problematic issues. Bernard also served as a MAC Specialist, further expanding their expertise in Apple products and services.

Next, Bernard joined Wix.com as a Support Specialist, utilizing their skills to ensure detailed documentation closure and assisting customers in improving their organization's performance with Wix. Bernard then worked at Glassdoor as an Associate Solutions Analyst, contributing to technical discussions, building relationships with various teams, and maintaining the accuracy of the Configuration Management Database.

At Dropbox, Bernard served as a Support Specialist Tier 2, gaining a solid knowledge of the product offerings and effectively communicating technical information to users. Bernard later joined ActiveCampaign as a Product Support Specialist, maintaining a fundamental understanding of the product and translating business needs into product requirements for the engineering team.

Currently, Bernard is working at Riscure as a Junior Project Manager/Technical Editor. Their responsibilities in this role include managing projects and editing technical content.

Overall, Bernard Baffoe has a broad set of skills and experiences, ranging from marketing coordination to technical support and project management.

Bernard Baffoe has a well-rounded education history. Bernard started their academic journey from 2012 to 2013 at Galway Community College, where they pursued a degree in Multimedia and Web Development, achieving a Fetac Level 6 qualification. Following this, Bernard continued their studies at Technological University Dublin from 2013 to 2015, majoring in Creative Digital Media and obtaining a Bachelor of Arts (B.A.) degree.

Seeking further expertise, Bernard returned to Technological University Dublin in 2019 for their Master's degree in Project Management, which they successfully completed in 2021. Additionally, to enhance their professional skills, Bernard obtained a certification in Inbound from HubSpot in August 2020.