Catriona Morse

Catriona Morse currently serves as the Head of Digital Customer Experience and the Head of Customer and Adviser Experience at Royal London, a position held since July 2022. Prior to this role, Catriona was a Senior Digital Product Owner at TSB Bank from August 2021 to July 2022 and held multiple positions at Lloyds Banking Group from October 2017 to August 2021, including Product Owner Chapter Lead and Senior Agile Delivery Manager. Catriona's earlier experience includes roles at Scottish Widows, EE, Ferrero, and Marks and Spencer, showcasing a strong background in product ownership, digital customer experience, and commercial management. Educational qualifications include an MA in Business Studies from The University of Edinburgh, a Professional Diploma in Strategic Marketing from CIM, and an HND in Acting and Performance from Fife College.