Ricardo Leal

Ricardo Leal is a seasoned professional with extensive experience in technology support and customer service. Currently serving as a Technology Support Specialist at Cisco, Ricardo focuses on healthcare communications and the development and configuration of the Envoy Messenger System for NHS communications. Concurrently, as a Case Manager at Royal London, Ricardo ensures accuracy in customer data and manages bereavement inquiries across various channels. Previous roles include Product Development Specialist and FIT Proposals Specialist at Thompsons Africa, and Sales Support at An African Anthology, where Ricardo demonstrated proficiency in itinerary development and administration tasks. Ricardo holds a Matric degree from Beaconhurst School.