Jerome Lefebre

Customer Success Manager EMEA at Rocket.Chat

An experienced customer success manager with over 15 years in the service industry. Fluent in 5 European languages, a habit stacker, early bird and midday napper. When I'm not working, I'm outside in nature or doing sports, often combining both. Be fun, transparent and open-minded, and you will have a friend in me. And if not, well, we will still get along 😉


Work style

How I prefer to work



Mostly on my own

Qualities I value in my colleagues

  • Ownership
  • integrity
  • creativity
  • empathy
  • sense of humor

My communication style

  • Casual
  • open
  • transparent
  • positive
  • proactive

My pet peeves

  • Pessimism
  • arrogance
  • close-mindedness
  • micromanagement
  • disrespectfulness

Fun fact

So, I just moved into this super cosy house near this huge forest on a hill close to Bratislava. It's been cool to get away from all the craziness of big European cities. I'm loving it so far!

Personal Q&A

  • How do you like to receive feedback?

    I appreciate feedback from a 360-degree perspective and with enough context to understand the bigger picture. I prefer getting feedback as close to the situation as possible due to my limited short memory.


  • Customer Success Manager EMEA

    Current role

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