Yvonne Prague

Yvonne Prague is a skilled technical support professional with extensive experience in IT support and customer service. Currently serving as a Global Technical Support Engineer at Rocket Travel by Agoda, Yvonne contributes to the development of new processes in a dynamic environment, ensuring effective user support. Previous roles include Senior IT Support Specialist at Genesis Financial Solutions, where Yvonne provided multi-platform support, and IT Specialist at Balto, focusing on MacOS support and account provisioning. With a strong foundation in customer service as a Lead Customer Service Representative at Moda Health, Yvonne has demonstrated leadership and mentoring capabilities throughout a varied career, complemented by an Associate of Science in Pharmacy from Santa Barbara Business College.