Quality Assurance Analyst

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 150+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

About the Role

Join the ROLLER Product & Tech team as our newest Quality Assurance Analyst and play a critical role in ensuring the quality and performance of our cutting-edge product. You will work closely with Product Managers, Designers and Developers to prepare new applications, feature enhancements and bug fixes. Your meticulous attention to detail and passion for continuous improvement will drive both manual and automated testing processes, ensuring our platform remains robust and user-friendly.

What You'll Do

• Collaborate with functional disciplines across the Product Team to design testing scopes, and execute them in preparation for new applications, feature enhancements, and bug fixes
• Conduct manual feature testing, regression testing, exploratory testing and user acceptance testing
• Create and maintain test plans, test cases and supportive documentation that will drive both manual and automated testing
• Provide analysis and constructive feedback on new platform changes and requirements
• Analyse trends in test results to identify and report on developer and QA performance
• Contribute to continuous improvement of our QA testing strategies

About You

• Excellent written and verbal communication skills
• A meticulous, curious and detail-oriented mindset
• A passion for understanding complex systems and developing as a Subject Matter Expert, with a supportive interest in teaching others
• Takes pride in authoring logical, clear documentation and issue statements that are well articulated
• Thorough understanding of the challenges presented by testing complex, high-performing and high-quality cloud-based web and mobile applications
• Excellent understanding of cross-browser and compatibility testing and when to use it
• Familiarity with CI/CD and release management

Bonus Points:

• Experience with Jira
• Familiarity with TestRail or other test management systems
• Demonstrated experience in testing payment terminal systems
• Demonstrated experience in testing REST APIs using tools like Postman
• Have any experience in C# and an interest in test automation with tools such as Cucumber, Selenium and NUnit

Perks!

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect

1. Initial call with our Talent Acquisition Manager
   You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with the QA Lead
   You'll get to meet with the QA Lead to learn more about the role & ROLLER whilst also talking through your experience in more detail.
3. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
4. Offer
   If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!