Senior IT Support Engineer

About the role: 

As an ICT Support Engineer, you will ensure the smooth functioning of RoomRaccoon's ICT systems. Your technical expertise and interpersonal skills will be pivotal in providing top-notch technical support, addressing user concerns, and enhancing the infrastructure. With your passion for technology and excellent communication skills, you will excel in this role and contribute to RoomRaccoon's growth.

Your main duties and responsibilities will be - but not limited to:

• Troubleshoot technical issues and solve problems quickly to ensure business operations run smoothly

• Install & update all new technology for the company including software, hardware and other systems used internally and externally as and when needed

• Always seeking out better systems

• Onboarding: Administer new user accounts and manage access to ensure our Raccoons have everything they need to work efficiently

• Train users to work with new computer hardware or software and on cybersecurity

• Set up or repair computer equipment and related devices

• Make data easily accessible to those who need it

• Document changes, revisions and problems (air table)

• Provide other team members and managers information related to IT matters

• Running security checks on all of our systems to ensure we are protected from cybersecurity threats

• Manage VOIP technology (3CX) Globally

• Cable management

• Asset management

• Mobile Device Management experience

• Regular meetings with the CEO & Head of Operations Ops

About you:

• Experience:
  • A bachelor's degree in computer science, information technology, or similar
  • 5+ years of experience as an IT Specialist
  • Extensive experience managing and configuring 3CX
  • Exceptional ability to provide technical support and resolve queries
  • In-depth knowledge of computer hardware, software, servers and networks
  • Ability to determine IT needs and train end-users
  • Proficiency in IT helpdesk software (fresh desk)
  • Experience in documenting processes and monitoring performance metrics
  • Advanced knowledge of database maintenance and system security
  • Ability to work in an unstructured environment with your finger on the pulse
  • Keep up with technical innovation and trends in IT support
• Skills/Attributes:

  • Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internally

  • Technical proficiency in working on different systems (training will be provided)

  • Exceptional interpersonal and communication skills

  • Initiative with a results driven approach

  • Analytical

  • Curious

  • Team player

  • Trustworthy

About us: 

Are you ready to be part of something extraordinary? RoomRaccoon is a fast-growing tech company on a mission to redefine how hotels operate. We’ve even won awards for it too!

Our growing team of 110+ professionals is spread out across 5 offices worldwide, working hard to make RoomRaccoon the world's number one hotel management system.

As Tymen van Dyl, our CEO and Founder, puts it, “It's an exciting time to join RoomRaccoon. Through innovation, we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping RoomRaccoon with its mission of becoming the world's number one hotel management system.”

Perks: 

• Equity
• Department incentive bonuses
• Formal Training & Development allowance
• Annual hotel allowance / experience
• Employee Referral Campaign
• Friday Drinks & Lunches
• Quarterly Office Massages
• Birthday Voucher
• End of year Voucher