Shane Paulssen

Shane Paulssen has a diverse work experience that spans several industries and roles. Shane has worked as a Customer Success Manager at RoomRaccoon Hotel Tech, where they managed a portfolio of 700+ customers and achieved significant revenue retention and growth. At SURGO, they served as a Dutch Customer Service Team Leader, overseeing daily operations and maintaining positive client relationships. As a Management Consultant at Gateway Services SA, Shane created and updated knowledge base articles while building relationships with key stakeholders. Shane also worked as a Marketing Manager at Lingua Firma Translations, managing marketing tasks and improving branding.

Shane has a strong background in customer support, having served as a Technical Support Specialist at Crossover for Work and Customer Relations Manager at TOTAL GAS & POWER BUSINESS SERVICES, WNS. In these roles, they excelled in resolving customer queries, building relationships, and delivering effective solutions. Shane also has experience as a Customer Success Specialist at Shell Business Operations and Senior Customer Relations Manager at Brussels Airlines, where they effectively resolved customer complaints and collaborated with cross-functional teams.

Earlier in their career, Shane worked as a Senior Soccer Analyst at Prozone Sports Ltd. Overall, their work experience highlights their expertise in customer relationship management, problem-solving, and team collaboration.

Shane Paulssen has a diverse education history spanning various fields. In 2011 to 2013, they attended ETA Cape Town, where they obtained a sport management diploma with a focus on sport and fitness management. Shane later pursued a Bachelor of Commerce degree in Marketing Management at MANCOSA from 2018 to 2020. In 2021, Shane furthered their education at MANCOSA, completing a Bachelor of Commerce Honours in Marketing Management.

Additionally, Shane obtained several certifications and completed master program certifications. In 2021, they completed courses on customer success management, including engagement preparation best practices, business fundamentals, and handling abusive customers through LinkedIn. Shane also obtained a LEAN MANAGEMENT certificate from Simplilearn.

In 2022, Shane achieved the Lean Six Sigma Expert Masters Certificate from Simplilearn, along with certifications in Lean Six Sigma Black Belt and Green Belt. These certifications demonstrate their expertise in process improvement and efficiency.

Overall, Shane Paulssen's education history showcases their commitment to learning and acquiring knowledge in the fields of marketing management, sport management, and customer success management.