Larry R. is a seasoned professional with extensive experience in workforce optimization and management across multiple organizations. Currently serving as Workforce Optimization Manager at RoundPoint Mortgage Servicing Corporation since April 2019, Larry R. has previously held roles such as Workforce Optimization Planner and Dialer Administrator. Prior experience includes serving as Workforce Management Analyst at HMS, where responsibilities included managing daily operations, call center activity, and providing performance analysis. Earlier roles at Prime Therapeutics and Citigroup involved monitoring call center volumes and staffing metrics to achieve efficiency and service level goals. Larry R. holds an MBA in Human Resources Management from Ashford University and a BBA in Business Administration from DeVry University.
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RoundPoint Mortgage Servicing LLC
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RoundPoint Mortgage Servicing LLC was founded in 2007 and is a large, fully integrated, non-bank mortgage lending and servicing company. We measure success in many ways—first and foremost by our customers’ satisfaction, in our growth as a company and in the number of people we serve. We have been increasing our leadership status during some of the most challenging years in our industry. We do this by seizing opportunities, seeking out the top talent in the industry and serving our customers with the highest levels of integrity. RoundPoint Mortgage Servicing LLC actively purchases mortgage servicing rights (MSR) from sellers of Fannie Mae and Freddie Mac loans. We also offer an array of subservicing options that can be customized to meet individual investor needs for both Agency and Non-Agency portfolios. Our multifaceted approach is designed to build collaborative relationships and provide an unmatched level of service for investors and business partners. RoundPoint Mortgage Servicing LLC also offers a Homeownership Marketplace designed to provide a single location for our customers to better manage and protect their home. NMLS ID # 18188 RoundPoint supports Equal Housing Opportunity For additional information, please visit: nmlsconsumeraccess.org