Larry R.

Larry R. is a seasoned professional with extensive experience in workforce optimization and management across multiple organizations. Currently serving as Workforce Optimization Manager at RoundPoint Mortgage Servicing Corporation since April 2019, Larry R. has previously held roles such as Workforce Optimization Planner and Dialer Administrator. Prior experience includes serving as Workforce Management Analyst at HMS, where responsibilities included managing daily operations, call center activity, and providing performance analysis. Earlier roles at Prime Therapeutics and Citigroup involved monitoring call center volumes and staffing metrics to achieve efficiency and service level goals. Larry R. holds an MBA in Human Resources Management from Ashford University and a BBA in Business Administration from DeVry University.