Ben Finch

Lead Customer Operations Manager at Royal Mail

Ben Finch has a diverse work experience spanning several industries. Ben started their career as a Team Leader at Sainsbury's, where they trained and mentored new employees and managed team duties. Ben then worked as a Facilities Manager at Sodexo, handling various responsibilities such as catering services, office and site cleaning, security, reception, and helpdesk. After that, they joined Driver Hire Nationwide as a Sales Support Executive. In this role, they provided sales support to the company. Later, Ben joined Royal Mail, where they held various positions. Ben started as a Delivery Line Manager, managing a team of front-line workers and overseeing tasks such as performance management, resource management, and budget management. Ben then progressed to become a Delivery Operations Manager, responsible for the daily distribution of mail and managing a team of workers and coaches. Currently, Ben is working as a Lead Customer Operations Manager at Royal Mail, where they lead and develops a team of Operations Managers, serves as a point of contact for external stakeholders, and delegates responsibilities to ensure overall performance.

Ben Finch attended Sheffield Hallam University from 2010 to 2014, where they studied Business Management and Human Resources. Prior to that, from 2003 to 2010, they completed their A-Levels at The Brooksbank school.

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