Customer Infrastructure Consultant

About the Role

RPMGlobal has a permanent full-time opportunity for an experienced Customer Operations / Systems Engineer to support its expanding global client base.

This role is focussed on RPMGlobal’s Enterprise software to provide software deployment, upgrades, data management, technical documentation, and other technical support to customers and the RPM regions alike. Additionally, this role will provide support to RPM's cloud suite of products and the ideal candidate will have both client/server application and cloud experience. 

This role would be based out of RPM’s Centurion operations.

Key Responsibilities

• Support software deployments, upgrades, data management and customer technical support.
• Assist with data migration and support of SQL databases.
• Provide technical consulting services to external and internal clients, related to administration of the RPMGlobal’s Enterprise and systems.
• Ensure that all projects are completed to the satisfaction of the client.
• Maintain a high level of customer engagement and satisfaction.
• Liaise with and assist other RPM offices as required.
• Work with the cloud team to implement and maintain the client hosted environments in Microsoft Azure.

About You

• Tertiary level IT qualifications, an industry certification (e.g. MSCE) or equivalent industry experience.
• Working knowledge of Microsoft SQL Server technologies from an administration point of view.
• Experience working with AMT would be highly regarded.
• Experience in IT infrastructure and Windows systems
• Strong knowledge of Azure cloud services, including compute, storage, networking, and security.
• Experience with Infrastructure-as-Code (IaC), PowerShell, Terraform, JSON.
• Experience working in DevOps environment, Continuous Integration/Continuous Delivery (CI/CD) toolsets and practices.
• Experience in Azure Automation, System Operations and Monitoring.
• Working knowledge of Microsoft Windows server technologies and Transact-SQL.
• Experience deploying web services and SSL certificates mainly using IIS.
• Experience dealing directly with customers and maintaining customer satisfaction.
• Experience deploying and maintaining software in complex enterprise environments.
• Well-developed interpersonal and communication skills.
• High attention to detail.
• Advanced English communication skills in both written and verbal formats.
• Ability to work autonomously but participate in and contribute to a global support team.
• Based in Gauteng and must be able to attend the Centurion office on a regular basis. and legally entitled to work in South Africa.

Highly Regarded Qualifications and Experience

• Working knowledge of SQL Server BI stack (SSRS, SSAS, SSIS) across multiple versions of SQL Server (2014, 2016 and 2019).

• Experience in enterprise integration utilising software such as SAP.

• Automation experience (e.g. PowerShell).

• Microsoft Azure certifications.

How to Apply

Please submit your application in English.

About RPM

RPMGlobal is the mining industry’s leading advisory and consulting, enterprise technology and training provider and has been at the forefront of change and innovation in the mining industry for over 50 years.​​

We advance the mining industry towards a safer, more efficient, and more sustainable future through the delivery of innovative software solutions and deep domain mining expertise. Guided by our underlying principles of mining expertise, innovation, and sustainability, we strive to create safer, more efficient and more sustainable operations for our mining customers.

Our focus on providing advanced mining advisory and consulting, enterprise technology and training across the mining lifecycle, enables us to guide customers through the current and emerging challenges the industry faces worldwide. This includes helping them meet the shift in social norms and consumer and investor ESG ​related expectations. ​​

Please, no agencies or recruiters.