Jordan Viehmeyer

Jordan Viehmeyer has a diverse work experience in various technical and customer support roles. They worked as a Senior Support Engineer & Salesforce Administrator at S-Docs, where they efficiently handled technical challenges and managed configurations, customization, and data integrity on the Salesforce platform. They also provided training and user support to ensure optimal utilization of the platform. Prior to this, Jordan worked as a Senior Product Support Specialist at Carbon, where they addressed customer inquiries and served as a subject matter expert for the Carbon DLS Design Process. Before that, they worked at Promethean as a Senior Coordinator of Customer Solutions and Global Escalations Specialist, as well as a Technical Customer Service Representative.

Jordan Viehmeyer is currently pursuing a Bachelor of Science (B.S.) in Software Engineering at Kennesaw State University's Department of Computing and Software Engineering. As of 2024, Jordan is expected to complete this degree at Kennesaw State University.

In addition to their degree program, Jordan Viehmeyer has obtained various certifications. These include the Salesforce Certified Administrator (SCA) from Salesforce in May 2023, the Salesforce Certified Associate also from Salesforce in September 2022, and the Salesforce Service Cloud Specialist from Trailhead by Salesforce in August 2022.

Other certifications obtained by Jordan include "Innovative Customer Service Techniques" from LinkedIn in May 2022, "Creating Flowcharts for Beginners" from LinkedIn in June 2021, "Learning Lucidchart" from LinkedIn in June 2021, "SQL (Basic)" from HackerRank in June 2021, "CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics" from LinkedIn in May 2021, "CompTIA A+ (220-1001) Cert Prep 1: The Basics" from LinkedIn in May 2021, "IT Service Desk: Customer Service Fundamentals" from LinkedIn in April 2021, "Google IT - Technical Support Fundamentals" from Coursera in February 2021, "IT Helpdesk for Beginners" from LinkedIn in April 2020, "Microsoft Technological Literacy" from Microsoft in July 2016, "Introduction to Swift Programming" from Coursera Course Certificates in June 2016, and "Microsoft Office Specialist Word" from Certiport - A Pearson VUE Business in May 2013.