Eric Rizzo

Eric Rizzo is an accomplished professional with extensive experience in product support and customer care. Currently serving as Manager, Product Support at TrustEngine since February 2022, Rizzo has previously held various roles at Vista from 2011 to 2021, including Lead of Customer Care Problem Management, where responsibilities encompassed managing escalations, conducting trend analysis, and collaborating with cross-functional teams to resolve critical issues. Rizzo also has a background as a Senior Product Support Specialist and Junior Product Support Specialist at Vista and Webs, where skills in resolving customer requests, managing community forums, and developing product documentation were honed. Rizzo's expertise is supported by a strong foundation in leveraging tools such as Zendesk, Salesforce, and JIRA.