Eric Luetters

Eric Luetters has a diverse work experience spanning several years. Eric started their career as a Referee at Raritan Valley Roller Hockey, where they ensured the safety of players in games for a league of 11-17-year-olds. After that, they worked as a Back Room Assistant at Christmas Tree Shops, where they unpackaged and priced goods for sale while coordinating with cashiers for customer service.

Eric then joined Quality Swiss Screw Machine Company as a Management and Production Intern, where they prepared customized orders, implemented an inventory system, and operated manufacturing equipment to increase productivity. Eric later interned as a Sales Engineer at iCIMS, analyzing competitor product information, participating in client presentations, and completing a demo certification process.

At iCIMS, Eric continued their journey by becoming a Technical Support Engineer I, assisting clients in understanding and configuring their systems and providing superior customer commitment. Eric then transitioned to an Inside Sales Representative role, qualifying leads for Account Executives and answering technical and non-technical questions about the platform. As a Customer Success Manager - Enterprise, they had full responsibility for client accounts, focusing on success planning, QBRs, and instilling confidence for renewals.

Eric then joined Sisense as a Strategic Customer Success Manager, where they partnered with C-Level executives to understand and grow their data strategy, owned the renewal process, and collaborated closely with Account Executives for account growth. Currently, they work at Salesloft as a Customer Success Manager, primarily serving Enterprise clients.

Overall, Eric has a strong background in customer success, sales, technical support, and management. Their experience showcases their ability to understand customer needs, strategize for growth, and ensure client satisfaction throughout their journey.

Eric Luetters attended Monmouth University from 2012 to 2016, where they obtained a Bachelor of Science degree in Business Management and Marketing.