Suelen Assis

Suelen Assis is an experienced professional in workforce management and legal advisory, currently serving as Manager of Workforce Management at Santander Consumer Finance Benelux since October 2020, following a role as Workforce Management Analyst. At Santander, Suelen focuses on operational risk assessment, resource allocation, data trend analysis, and contact center optimization. Prior experience includes coordinating a multilingual call center at Webhelp, providing corporate legal counsel at Lima & Assis Advogados Associados, and ensuring compliance and contract management at VLI Logística. Suelen holds a Bachelor of Laws from Universidade Federal de Minas Gerais, an MBA in Business Management from Ibmec, and additional specializations in Public Law and Logistics from notable institutions.