Fabricio Quesada, MBA Marketing, MBA Management

Fabricio Quesada has over 12 years of work experience in various roles, starting in 2009 as a Customer Service Representative at GTI Contact Center. Fabricio then joined Banco Nacional de Costa Rica in 2010, where they served as a Sales & Operational Supervisor. In this role, they focused on seeking new marketers, developing sales processes, and creating future sales plans to build long-term relationships with customers. Quesada also played a leadership role in internal communication, marketing campaigns, and identifying operational risks.

In 2017, Quesada joined Uber as a Team Lead - LatAM, responsible for supporting Uber Greenlights Hubs in different areas such as driver access, payments, marketplace, fraud, and eats. Fabricio successfully implemented a centralized support process, developed guidelines for communication with stakeholders, and improved customer experiences. Quesada also served in various other roles at Uber, including Team Lead for high capacity vehicles in Monterrey, Mexico, Team Lead for tolls in CDMX, Mexico, and Specialist Driver Access for LatAm in Brazil.

From 2020 to 2022, Quesada worked at Microsoft as a USA Sales Manager, dedicated to working with software and technology solutions providers. Fabricio collaborated with senior management, directors, and customers to determine their needs and expectations, and motivated the team to achieve sales goals. Additionally, Quesada managed +40 sales agents and 2 Team Leads, developing business plans for sales, revenue, and expense controls.

Quesada also gained experience at Accenture, where they worked as a USA Sales Manager from 2020 to 2022. In this role, they focused on working with software and technology solutions providers, managing a team of sales agents, and developing business plans for sales and expenses.

Most recently, Quesada joined Scalable Systems in 2022 as the USA Partner Relationship Manager. In this role, they analyze the global environment, collaborates with international departments, and creates and directs a team of logistical supervisors for partner logistical activities. Additionally, they manage customer service issues and ensures partner satisfaction and brand loyalty.

Overall, Fabricio Quesada has a strong background in sales, operations, team management, and customer service, and has demonstrated their ability to drive performance and achieve business objectives throughout their career.

Fabricio Quesada's education history includes a variety of degrees and certifications. Fabricio obtained a Bachelor of Business Administration degree in Marketing/Marketing Management, General from Universidad Latina de Costa Rica in 2017. In 2018, they pursued two Master's degrees, one in Strategic Management with a specialization in Management from Universidad Internacional Iberoamericana (UNINI PR), and another in Strategic Management with a specialization in Marketing from Universidad Europea del Atlántico in Santander, Spain.

In addition to their formal education, Fabricio Quesada also acquired several certifications. In October 2022, they obtained a Scrum Master Certificate of Proficiency from Udemy. In April 2021, they completed the "Soft Skills for Sales Professionals" course offered by LinkedIn. In the same year, they completed multiple other LinkedIn courses, such as "Selling with Authenticity," "Selling with Empathy during Uncertain Times," "Selling with Stories, Part 1: What Makes a Great Story?," "Selling with Stories, Part 2: Stories Great Sales People Tell," "Time Management: Working from Home," and "Virtual Selling for Sales Professionals."

Moreover, in 2020 they completed various courses including "Six Sigma Foundations," "Statistics Foundations: 2," "Asking Great Sales Questions," "Cómo potenciar tus conversaciones de ventas," "Excel for Sales Professionals," "Operational Excellence Foundations," "Sales Pipeline Management," "Cert Prep: Project Management Professional (PMP®)," "Fundamentos de la gestión del tiempo," "Reuniones eficaces," "Trabajo en equipo," and "Comunicación interpersonal." The institutions responsible for providing these certifications were Udemy and LinkedIn.

Furthermore, Fabricio Quesada attended additional training programs in specific areas of interest. In 2018, they participated in an Interview and Interrogation Techniques program provided by Wicklander-Zulawski & Associates. In 2016, they completed the Call Center Leader program at Teleacción in Bogotá, Colombia. Additionally, in 2012 and 2013, they attended courses on English language and literature at Intensa.

No specific information regarding their earlier educational background or any incomplete education is provided.