Troy Shaffer

Troy Shaffer has extensive work experience and a strong track record in various leadership roles. Troy started their career at Kmart Corporation as an Operations and Merchandise Manager before moving on to Office Depot, where they served as a General Manager. Troy'sachievements at Office Depot include managing profit and loss statements, implementing innovative procedures, and achieving significant bottom-line profits.

Shaffer then transitioned to Ingram Micro, where they worked as a Business Development Manager, before joining Ameriquest Mortgage Services as a Director of Continuous Improvement.

From 2007 to 2015, Shaffer held different roles at UnitedHealth Group, including Director of Quality and Process Improvement, and later Vice President of Quality. Troy was responsible for leading quality improvement initiatives, developing key program documents, and overseeing enterprise-wide quality standards.

Since 2015, Shaffer has been working at SCAN Health Plan as the Vice President of Operations. In this role, they have focused on driving operational excellence and transforming customer contact environments. Troy has also built and led a high-performing team that delivers award-winning customer service and experiences.

Overall, Shaffer's work experience showcases their expertise in operations, quality assurance, process improvement, and leadership in various industries.

Troy Shaffer has a Bachelor of Arts (BA) degree in Economics from UC Irvine. Troy also holds a Master of Business Administration (MBA) degree in Business Administration and Management, General from the University of La Verne. Additionally, Troy has obtained certifications as a Scrum Master and Six Sigma Greenbelt.