Derrick Ruiz

Derrick Ruiz has a strong background in customer success and sales roles. Derrick currently works as a Customer Success Manager at Schola. Prior to Schola, Derrick worked as a Customer Success Manager at Kajabi, where they assisted customers with onboarding and post-trial processes. Derrick also conducted Zoom calls and provided consultative guidance to help customers achieve their desired outcomes. Before Kajabi, Derrick worked at SpotRx Pharmacy as a Customer Success Manager, where they were the primary point of contact for developing strong clinic account relationships and delivering exceptional customer service. Prior to that, Derrick worked at Equinox as a Senior Sales Advisor, where they established and grew relationships with clients, provided solutions and motivated them to follow strategies, and consistently generated referral business. Derrick also worked at Tesla in various roles, including Lead Sales Advisor, Customer Experience Specialist II, and Customer Experience Specialist, where they built relationships with clients, provided comprehensive training on vehicle operations, and assisted potential clients with designing vehicles. Derrick also has experience as an Independent Agent & Benefits Consultant at Aflac, where they assisted families, individuals, and businesses with financial strategies and managed accounts. Additionally, they worked as an Account Executive at Balboa Capital, where they made outbound phone calls to businesses and provided financial solutions. Early in their career, Derrick worked at Apple as a Lead Specialist, where they provided sales and technical support to clients with a high satisfaction rate and assisted with career development and onboarding for new hires. Overall, Derrick has a strong track record of delivering exceptional customer service, building relationships, and achieving sales and revenue goals.

Derrick Ruiz obtained their Bachelor of Arts degree in Sociology from UC Santa Barbara from the year 2014 to 2016. Derrick studied Sociology & Communication during their time there. Before that, they attended Saddleback College from 2011 to 2014, where they earned their Associate's degree in General Studies. As for additional certifications, Derrick received the Apple Mobile Certification from Apple in September 2014. In April 2023, they obtained two certifications: Business Fundamentals for Customer Success Managers from LinkedIn, and Leadership Foundations, also from LinkedIn.