Phil Gray

Phil Gray is an experienced Change Delivery Lead at Schroders Personal Wealth, responsible for managing and delivering multiple projects focused on systems, process, behavioral, and technology changes since November 2020. Prior to this role, Phil worked at Direct Line Group from January 2006 to March 2020, serving as Business Improvement Manager where responsibilities included overseeing a team of consultants for business improvements across various claims sectors, and as Customer Operations Manager for both Motor Claims and Roadside Rescue Operations. Achievements include serving as a key interface for change proposals and collaborating on product development strategies while consistently delivering customer satisfaction and operational efficiency. Phil's foundational education was completed at Ralph Thoresby High School.