Hayley Franklin

Hayley Franklin is an experienced professional with a strong background in technical support and business analysis. Currently serving as an Executive Assistant and Business Analyst in Global Technology at Schroders since May 2017, Hayley has managed the client "Passport" process for the rollout of Virtual Desktop across London and EMEA, collaborating with data teams to develop automated requirement collection tools. Prior to this, Hayley spent over 16 years at Citi in various roles, including Technical Analyst and Product Administrator, where responsibilities encompassed providing customer and technical support and advocating technology solutions. Earlier experience includes working as a Helpdesk Analyst at Fujitsu, following a Bachelor’s Degree in Sociology from the University of Greenwich.