EXPERIENCE 
Highly trained, engaged and satisfied collectors who create satisfied customeprs
Average of 12 years of collections and legal experience per person
Experience with General State Receivables, various Tax matters, Local Debt, University and College tuition, loans and receivables, University Medical, Workers’ Compensation, Probate, Subrogation, Bankruptcy, Foreclosures and International recovery.

TOOLS & RESOURCES 
Leading customized collections software
Powerful skip-tracing tools
Exceptional and compliant processes for identifying and locating hard to find and highly mobile debtors
Proprietary scoring software
Secure online payment website receiving direct payments
Advanced tracking and compliance software

RESULTS 
Earn rates that exceed industry standards!
Emphasize setting realistic and sustainable payment plans that drive month-over-month increases in recoveries
Pursue legal remedies to reinforce when non-legal collection practices are not successful

CUSTOMER SERVICE 
All persons are treated respectfully and considerately
We understand the delicate relationship between public sector clients and their taxpaying constituents
We are committed to protecting and promoting our client’s reputations for accountability, highly ethical collection practices and customer service
Competent staffing and management of your accounts

COMPLIANCE 
Monthly trainings: FDCPA, HIPAA, FERPA, CFPB, TCPA and IRS-1075 guidelines
“Inspect what we Expect” philosophy of call monitoring supports our commitment to total compliance and zero tolerance for complaints
Data Security and Privacy Protections
NIST and FISMA Certification – the highest federal standards!
IRS-1075 compliant
Multi-layer administrative, technical and physical safeguards in place to mitigate improper disclosure of private information

Debt Collection

Schuerger Law Group

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